For
Missed Pick-ups or Complaints -
call Waste Management at 447-1300
Frequently Asked Questions
If you have further questions or would like an explanation
of the FAQ’s below, please contact the City of Livermore
at 960-8002 or via email at solidwaste_recycling@ci.livermore.ca.us
What is the proper way to set my carts out onto the curb? Carts should be on the street at least 3 feet
apart (click here for pdf diagram*) with
wheels against the curb. The handle of the cart should be toward
the house. You can put
the
used
motor
old
jugs
on the curb in between the carts.
Can I recycle plastic bags? Not in your recycling cart! They must be put in the garbage cart.
The Albertson's stores (1951 Holmes, 2000 Portola), the Safeway stores (1554 First Street, 4495 First Street) and the Nob Hill (919 East Stanley) all recycle plastic grocery bags in-store.
What can I recycle? Livermore has specific items that can be recycled,
which may be different than other cities. Livermore is not able
to recycle all
materials that have the recycle logo, such as plastic bags. If
you have questions regarding items that are not listed or pictured
on the Recyclable Materials
list (pdf)*, contact the Waste Management
Customer Service Center at 447-1300. Please remember that NO
plastic bags of any kind are allowed in your recycling cart!
Many supermarkets
recycle the plastic shopping bags.
Can I use containers other than the ones provided by Waste Management?
No. The automated collection trucks are designed to accept only
the garbage and recycling containers provided by Waste Management.
Other carts or cans cannot be used with this system.
Can I pay on-line?
Yes. Go to the Waste
Management web page and click on Pay
Your Bill.
Should I set my garbage cart out if it is not full?
Yes. Your garbage cart should be set out weekly, even if it is
not full. You may wait until your recycling and green waste cart
is full before setting it out on your regular collection day.
What if I want to change my cart size?
Residents and businesses may get a larger size recycling cart or
bin at no extra charge (residents can chose from a 64-gallon or
a 96-gallon recycling cart). A larger garbage cart can be provided
at an increased cost. Call the Waste Management Customer Service
Center at 447-1300.
I don’t need
Waste Management to collect my garbage, recycling, or green
waste. Do I have to
set up service with them?
Yes. It is mandatory that all residents and businesses subscribe
with Waste Management for solid waste cart collection services
(which includes garbage, recyclable materials, and green waste).
An exception from this requirement is allowed for residents if
no food waste or no solid waste is generated from the home.
Can I leave my carts out on the street in between collection days?
No. The Livermore Municipal Code requires all carts to be collected
off the street by midnight of the collection day. Carts must not
be placed out for collection prior to sunset of the day preceding
collection.
When do I need to put my carts out for collection?
By 6:00 a.m. of your regular collection day.
What if I can’t
bring my carts to the curb?
If you are physically unable to bring your carts to the curb, you
are eligible for backyard or sideyard service at no extra charge.
A note from your physician is required. For more information call
the Waste Management Customer Service Center at 447-1300.
Can I pay for backyard or sideyard service even if I am able to
bring my carts to the curb?
Yes. This service is available at an increased
Rate. Call the Waste Management Customer Service Center
to set up the service at 447-1300 or check their web site rates
page.
What is the collection schedule for Livermore Holidays?
Click here for Holiday schedule information.
My cart is damaged or stolen, what should I do?
Call the Waste Management Customer Service Center at 447-1300.
How do I dispose
of large household items that don’t fit
into my garbage cart?
Residents have two options for large items:
Residents are allowed three annual Clean-ups, from July
1 to June 30 at no extra cost. Residents
can put out three cubic
yards of allowable materials as part of the regular service.
Call the Waste Management Customer Service Center at 447-1300
to set
up an appointment and for information regarding which items
are allowed.
Bulky items are not allowed in the regular clean-ups
such as televisions, large kitchen appliances, used hot water
heaters, or any other item that requires two people to carry
comfortably.
Waste Management will collect these items for a fee. Residents
can contact the Waste Management Customer Service Center at
447-1300 to set up an appointment for the collection
of bulky items and for more information.
What if I have garbage that will not allow the lid to close easily
on the cart?
Your garbage must not be packed in the cart and the lid must be
completely closed when you set it out or your garbage may not be
collected. Overfilled carts are a violation of the Livermore Municipal
Code and can lead to material spilling out onto the street when
the cart is turned over.
If you frequently have more garbage than fits into your garbage
cart, call Waste Management Customer Service Center at 447-1300
for a larger cart. You may also call Waste Management for the cost
to collect the extra bag(s) on a one-time basis on your regularly
scheduled collection day.
What if I have extra recycling or green waste that will not easily
fit in my cart?
All materials must fit loosely in the carts or they will not empty
completely or may spill out when turned upside down by the automated
collection vehicle. Overfilled carts are a violation of the requirements
in the Livermore Municipal Code and might not be collected by Waste
Management.
Waste Management provides a standard 64-gallon recycling cart as
part of the garbage service. You may call the Waste Management
Customer Service Center at 447-1300 to have the standard 64-gallon
recycling cart replaced with a 96-gallon recycling cart, at no
extra cost.
Waste Management provides all residents with one 101-gallon green waste
cart as part of the garbage service.
If you would like more recycling carts or green waste carts in
addition to the carts provided as part of the regular garbage service,
you may call the Waste Management Customer Service Center at 447-1300 to obtain the monthly cost for an additional cart .
What do I do with batteries, extra paint, or other hazardous waste?
You may drop of hazardous waste material at the Alameda County
Household Hazardous Waste Facility http://www.household-hazwaste.org/livermore.html
located in Livermore. The facility will take and safely dispose
of hazardous materials for residents and small businesses free
of charge. No appointment is necessary, but the facility is only
open for certain hours each month. Please call 1-800-606-6606 or
visit the website at www.household-hazwaste.org for more information. The facility is located at 5584 La Ribera
Street in Livermore.
What happens to my recyclable materials and garbage after they
are collected?
Recyclable materials and garbage are never mixed. The recyclable materials are delivered to the Waste
Management Recycling Facility in Lodi where the materials are sorted by machines and by hand.
The separated materials are sold to processors who use it to
make “new” products,
such as cardboard, glass, or paper.
Garbage is taken to the Republic Services
Vasco Road Landfill.
What if I need to dispose of large amounts of garbage or recyclable
materials such as construction and demolition debris? Call the Waste Management Customer Service Center at 447-1300 for
the cost to deliver a large dumpster (there are a variety of sizes
available) to your home. Only Waste Management can collect garbage
in Livermore.
If you want to recycle materials in large amounts, such as wood,
sheet rock, or other products as a result of a construction, demolition,
or renovation project, you may contact the businesses that have
Recyclables Materials Permits.
Who do I call if?
I see abandoned waste, such as freezers, refrigerators, tires,
and other materials
in the streets or on an empty lot:
Neighborhood Preservation,
960-4444
I see a business that is not properly storing their garbage:
Neighborhood Preservation, 960-4444
Questions you think should be on this FAQ list? If you can think of some questions that would benefit residents by being added
to this list, please call 960-8002 or email solidwaste_recycling@ci.livermore.ca.us.
